OUR RESPONSE TO COVID-19 CONCERNS.

Updated: April 2, 2020

On behalf of everyone at OrangeTwist, our hearts go out to all those impacted by COVID-19. Our focus is, as always, on the health and safety of our employees, clients, and communities. The situation is changing rapidly, and to do our part in slowing the spread of the virus, we have decided to temporarily close all of our centers. 

We’re still here for you! During this time we’re offering three ways for you to stay committed to your “look good, feel good” routine because now is the time to invest in self-care more than ever.


3 WAYS TO STAY CONNECTED

1. Buy a $100 gift card for $75.
Buy now, book later! Support your local OrangeTwist with an online gift card purchase good towards any treatment when our centers able to open again.
Available for purchase here.

2. Schedule a complimentary virtual consultation.
Safely connect with us virtually. We’re here to provide one-on-one assessments for any treatment you’re interested in learning more about. We’ll review your options, answer your questions and work together to help you meet your goals.
Email us at info@orangetwist.com to schedule your’s today.

3. Purchase your favorite skin care products.
Great skin care is still here. You can purchase products from any of our skin care partners but the process for each is unique.

Alastin SkinCare is available for purchase through our online portal.

ZO Skin Health and SÉNTE products will be shipped to directly from an OrangeTwist center. All you need to do is email us at info@orangetwist.com with your information.


FREQUENTLY ASKED QUESTIONS (FAQs)

I have called and have not heard back from anyone?
Yikes, so sorry! You are very important to us and we’re doing our best to get back to everyone as quickly as possible. We’re functioning with a limited crew at this time and working through voicemails and emails is our top priority. 

I have an appointment for April 30th, will it still happen?
This situation is just so fluid. We want to say yes from the highest mountains, but unfortunately, we can only follow our community state and CDC guidelines to keep all of us safe and healthy. You will be the first to know as soon as we know more and we will call to confirm appointments.

I have unused treatments in my package. Can I get a refund?
All refunds will be granted as store credit, not a cash refund, with no expiration date to be used on future treatments. If there is a medical reason that no longer allows you to have a certain type of treatment, those dollars can be shifted and used towards any other treatment that fits your needs. If you have purchased treatments we no longer offer, we can also work with you on moving those dollars towards other treatments offered.

What can I do to take care of my skin at home?
DIY, heck yeah! Check out our Let’s Twist blog for fun things to try while you’re at home but for the day-to-day we still got you! Call or email us to set up a complimentary virtual skin care session. We can talk skin, your routine and offer tips and tricks.

So many small businesses are struggling through this, will we see OrangeTwist on the other side?
Yes, 100%. OrangeTwist is in this for the long haul. We built this business over the last five years by investing in our team, our treatments, and our centers. We did all of this so we can grow with you, our clients, through the best and worst of times. Like a lot of small businesses, we are being deliberate and thoughtful in our re-opening strategy…. psst there may be a party…just sayin’!


During this time, we ask that you please contact your preferred center via email or the phone numbers listed below for any appointment scheduling, rescheduling, or cancellations. You may also request a virtual consultation at any time. We are working diligently to reply to all client questions and will get back to you as soon as possible.

We look forward to welcoming our clients back soon and we thank you for your continued support. Stay healthy and safe.
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