Updated: December 15, 2020
During these past months of uncertainty and change, we have been looking forward to the day when we can welcome you back to OrangeTwist. Once we do, we will operate based on the re-opening guidelines established by the CDC. As we get ready to open our doors to serve you again to your “look good, feel good” routine, here’s what you need to know:
Temperature will be taken before each shift.
Life masks will be required to be worn by our team.
We will practice social distancing by staying 6 feet apart during check-in and check-out.
LOTS OF DEEP CLEANING
Before and after every visit we will be cleaning door handles, beds, counters, treatment machines, iPads, and products.
Need to stock up on your favorite skincare products? Curbside pickup is available as well as shipping options.
BRING YOUR FAV MASK
Masks will be required to your appointment.
We’ve made sure we got enough staff who are prepared to safely welcome you at our front desk at the time of your appointment.
We will conduct a health screening Q+A and temperature check.
Check out process will be completed inside the treatment room, you may pay via phone or while practicing safe distancing.
SkinMedica is available for purchase through our online portal.
Alastin SkinCare is available for purchase through our online portal.
ZO Skin Health is available for purchase through our online portal.
SENTÉ is available for purchase through our online portal.
I have called and have not heard back from anyone?
Yikes, so sorry! You are very important to us and we’re doing our best to get back to everyone as quickly as possible. We’re functioning with a limited crew at this time and working through voicemails and emails is our top priority.
I have unused treatments in my package. Can I get a refund?
All refunds will be granted as store credit, not a cash refund, with no expiration date to be used on future treatments. If there is a medical reason that no longer allows you to have a certain type of treatment, those dollars can be shifted and used towards any other treatment that fits your needs. If you have purchased treatments we no longer offer, we can also work with you on moving those dollars towards other treatments offered.
What can I do to take care of my skin at home?
DIY, heck yeah! Check out our Let’s Twist blog for fun things to try while you’re at home but for the day-to-day we still got you! Call or email us to set up a complimentary virtual skin care session. We can talk skin, your routine and offer tips and tricks.
So many small businesses are struggling through this, will we see OrangeTwist on the other side?
Yes, 100%. OrangeTwist is in this for the long haul. We built this business over the last five years by investing in our team, our treatments, and our centers. We did all of this so we can grow with you, our clients, through the best and worst of times. Like a lot of small businesses, we are being deliberate and thoughtful in our re-opening strategy…. psst there may be a party…just sayin’!
During this time, we ask that you please contact your preferred center via email or the phone numbers listed below for any appointment scheduling, rescheduling, cancellations, and additional questions. You may also request a virtual consultation at any time. We are working diligently to reply to all client questions and will get back to you as soon as possible.
We look forward to welcoming you back soon and we thank you for your continued support. Stay healthy and safe.
— Your Treatment Shop